Case Study: Interstate Mechanical Service Uses XOi to Educate Customers & Stand Apart from Competitors
Trusted since 1982 by customers throughout East Tennessee, Interstate Mechanical Service (IMS) specializes in working with owner-occupied commercial and industrial facilities. IMS works with property managers as well as private entities, providing HVAC, plumbing and building automation services on a variety of projects including preventative maintenance, repairs, retrofits, energy retrofits and more.
Upon the recommendation of Synergy Group members, IMS adopted XOi, a virtual, cloud collaboration platform that enables technicians to capture jobsite photos and videos for documentation and improve collaboration between technicians, the office staff and the customers.
“With the pictures and videos along with the narrative, our customers have become better informed. With this level of transparency, we’ve created a stronger bond with them. They realize that we’re really on the same team looking out for their best interests,” – Speed said.
To read more about their challenges and the results and benefits they’ve seen since using XOi, fill out the form below to download the full case study.