Lee Company, located in Nashville, TN, has been using XOi Vision™ for over 2 years now. Steve Scott, Sr. VP of Lee Co., and Mike Harrell, VP of Facility Services, sat down to share their success stories and how Vision™ has changed the way they do business this video. In particular, how it has enabled them stay ahead of changing customer expectations and the skilled trades gap. Lee Co. uses Vision™ with their Field Service Management (FSM), FieldConnect.
In this video, you can see a real life example of how a MacDonald-Miller technician is using Vision™ with their Field Service Management (FSM) software, KEY2ACT MobileTech. You will also hear from their CEO, CIO, and Service Operations Manager as they discuss the impact that Vision™ has had on their customer experience, technician training, and the opportunities they envision when partnering with XOi.
This case study features three leading field service leaders that leveraged XOi’s Vision™ platform to overcome these top three industry challenges: increasing competition, customer distrust, and the skilled trades gap. How, you ask? Through the innovative use of mobile devices, cloud streaming, video and photo, and machine learning. Download the case study to see how three companies (Arista, MacDonald-Miller and Lee Company), are using XOi to drive growth and engage their customers.
This case study talks about how Interstate Mechanical Service uses XOi to educate
customers and stand apart from competitors. IMS employs 16 service technicians in the field, including controls technicians, plumbers and HVAC professionals—all of whom use the XOi app on a daily basis.
IMS technicians go out on three types of service calls–scheduled preventative maintenance, quoted service projects, and unscheduled equipment break/fix. On all jobs, technicians document the status of equipment as they arrive onsite, using XOi. Not only has the team at IMS been delighting loyal customers with XOi’s capabilities, they have also incorporated it into their sales process. Download the full case study to read how!
When it comes to maintaining, fixing or replacing HVAC equipment, you’re at the mercy of the vendor. When you’re dealing with someone new, how do you know if you can trust what they’re telling you? It’s tough to tell based on professional websites, personable sales reps and glowing references.
The good news is, now you don’t need to rely so much on trust, because there is video technology that can show you exactly what your HVAC tech is doing. Find out how industry leading HVAC companies are using this ground-breaking technology to provide:
Don’t miss out on this informative guide that reveals how you can get better quality service from local HVAC contractors.
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