We are looking for professionals with a passion for customer support to join the XOi team in delivering
world-class customer solutions. At XOi, we believe that the ultimate customer experience comes not only from the product itself and responsive support as needs arise, but also from our ability to anticipate what those needs might be and deliver appropriate solutions proactively.
We are looking for a creative, highly motivated individual to join the XOi team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of XOi Technologies to these customers throughout the term of their agreements.
We are looking for a strategic and highly motivated individual to join the XOi customer success (CS) team as our CS Operations Manager. This role will be primarily responsible for developing, optimizing, and
managing the operational processes, reporting, tools, and documentation leveraged by the CS team to deliver customers a best-in-class experience.
XOi is seeking a detail-oriented Data Analyst for a 6-month contract to work alongside the XOi analytics team. Data is our most valued asset, and in this position, you will be a key contributor to the team, providing direct value to our customers every day. A major component of this role will be working within the XOi platform’s knowledge repository to align resources for optimal customer access and usability.
As a Full Stack Engineer on the analytics team, you will build applications and data pipelines to curate and organize XOi’s data. Data is our most valued asset, and in this position, you will be a key contributor to the team. You’ll build applications using technologies such as React, GraphQL, and Python (AWS Lambda).
XOi is seeking a detail-oriented HVAC / MEP Expert for a 3-month contract to work alongside the XOi analytics team. As part of our goal to help contractors bridge the growing skilled trades gap, we are in the process of leveraging machine learning to enable our platform to understand language specific to the MEP trades (mechanical, electrical, and plumbing). A large part of this process requires having someone on staff with a deep understanding of the industry language to effectively mark up service tickets submitted by customers and provide recommendations to help the system learn.
We are looking for a creative, highly motivated individual to join our team as a Marketing Manager, playing a crucial role in supporting our sales and marketing departments. The primary goal of this position will be to develop and execute effective strategies to drive engagement and sales. This person will be responsible for identifying and implementing specific marketing activities, along with monitoring, measuring, and responding to the results of these efforts.
Product Management is responsible for working with stakeholders to create products that delight customers. We are looking for a creative, highly motivated individual to join XOi as Senior Product Manager, primarily responsible for leading the product team in establishing stable product management practices, including prioritization, feature definition, and roadmap planning. Reporting directly to the Chief Product Officer, this person will play a key role in managing the product team to capture customers’ needs and define products that surpass customers’ expectations. The candidate should be familiar with user testing, usability testing, prototyping, and market validation. They will work closely with the VP of Engineering to establish healthy backlog grooming, planning, and retrospective practices.
The Test Automation Engineer is a functional expert in the field of software quality assurance and automated testing. Primarily, this person will focus on performing test case automation, identifying and analyzing software defects, and generating related quality reports. Additionally, they will assist with the creation and enhancement of test automation processes and procedures, as well as participate in all test automation-related activities for approved projects, system improvements, and ad-hoc or emergency requests.