We are looking for professionals with a passion for customer support to join the XOi team in delivering world-class customer solutions. At XOi, we believe that the ultimate customer experience comes not only from the product itself and responsive support as needs arise, but also from our ability to anticipate what those needs might be and deliver appropriate solutions proactively.
We are looking for a creative, highly motivated individual to join XOi as Customer Marketing Manager, benefiting our customer success, sales, and product teams. This person will play a crucial role in developing GTM strategies for new feature enhancements, increasing customer advocacy (including referrals, testimonials, references, etc.), assisting with streamlining customer onboarding and implementation, and promoting customer retention.
We are looking for a creative, highly motivated individual to join the XOi team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of XOi Technologies to these customers throughout the term of their agreements.
As a Full Stack Engineer on the analytics team, you will build applications and data pipelines to curate and organize XOi’s data. Data is our most valued asset, and in this position, you will be a key contributor to the team. You’ll build applications using technologies such as React, GraphQL, and Python (AWS Lambda).
XOi is seeking a detail-oriented HVAC / MEP Expert for a 3-month contract to work alongside the XOi analytics team. As part of our goal to help contractors bridge the growing skilled trades gap, we are in the process of leveraging machine learning to enable our platform to understand language specific to the MEP trades (mechanical, electrical, and plumbing). A large part of this process requires having someone on staff with a deep understanding of the industry language to effectively mark up service tickets submitted by customers and provide recommendations to help the system learn.
The Senior Data Scientist is primarily responsible for building machine learning products to help automate workflows and provide valuable assistance to our customers. We leverage state-of-the-art machine learning techniques to provide our users with unique insights, best practices, and solutions to the challenges they face in their workplace. This person will have access to the best tools for the job, large amounts of quality data, and support from leadership that understands the full data science lifecycle. They’ll build models using technologies such as Python, Tensorflow, and Docker.
Product Management is responsible for working with stakeholders to create products that delight customers. As Senior Product Manager at XOi, this person will be primarily responsible for leading the product team in establishing stable product management practices, including prioritization, feature definition, and roadmap planning. Reporting directly to the Chief Product Officer, this person will play a key role in managing the product team to capture customers’ needs and define products that surpass customers’ expectations. Candidates should be familiar with user and usability testing, prototyping, and market validation.
As a Senior Engineer on the analytics team, this person will be responsible for building applications and data pipelines to curate and organize XOi’s data. Data is our most valuable asset, and this role is a key contributor to the team. The Senior Python Engineer will build applications using Python (AWS Lambda), as well as other technologies, including GraphQL and DynamoDB. The ideal candidate is someone who is highly driven to exceed benchmarks for product and service quality and is able to work independently with little supervision.
The Test Automation Engineer is a functional expert in the field of software quality assurance and automated testing. Primarily, this person will focus on performing test case automation, identifying and analyzing software defects, and generating related quality reports. Additionally, they will assist with the creation and enhancement of test automation processes and procedures, as well as participate in all test automation-related activities for approved projects, system improvements, and ad-hoc or emergency requests.