XOi’s Vision Platform uses Wearables to Increase Transparency for Arista’s Customers
Our new partnership with Arista Air Conditioning Corporation has been in the news. Arista’s integration of wearable technology and the XOi Vision™ platform has already proven beneficial for the HVAC company in providing unprecedented transparency for its customers.
The company released the video below publicly to show how field service technicians keep customers apprised of the progress of their work orders and any extraneous conditions that may impact the job.
Customers no longer have to rely solely on trust when assessing job performance and are provided with video documentation of each service call.
“We are excited about providing customers with this cutting-edge technology that brings unparalleled transparency to the customer/service provider relationship,” said Michael Rosone, Arista’s Vice President of Service Sales. “Equipment is constantly changing. We think giving our employees the ability to instantly tap into the collective wisdom of technicians, who jointly have thousands of years of experience, is an invaluable resource.”
In addition to helping Arista create deeper, more trusting relationships with its customers, the company also plans to use the Vision™ platform to allow senior field service technicians to collaborate with less skilled technicians on unique problems or unfamiliar equipment. The on-site tech can share a real-time video with Arista’s senior employees, who can instantly provide advice. This immediate access to a pool of seasoned experts facilitates accurate on-the-spot problem-solving for faster HVAC repairs.
The XOi Vision™ platform provides an evidence-based approach to record-keeping, and ensures that field service techs can clearly communicate job requirements, progress, and circumstances through the lifecycle of the relationship. Videos and still images, captured using small cameras attached to safety glasses or wearable action cameras, can then be added to customer-facing records so they can see what’s been done to ensure they’re paying for the correct services. For Arista, this also means easier recording keeping, especially for customers who have multiple locations.
“With this partnership, Arista is demonstrating their leadership in the mechanical service market by leveraging XOi’s intelligent field service communications platform to optimize their workforce and increase productivity, efficiency and customer trust,” said Aaron Salow, CEO, XOi Technologies. “The actionable data they are gathering is creating strong results as they set a new standard in field service delivery for their customers.