Written By:
XOi Technologies
Category:
Date:
07/05/2018

How Machine Learning Works in the Field

The Simple Truth of Machine Learning

At the heart of XOi Technologies is the Vision™ platform. Vision™ can be accessed through any mobile device or select smart glasses. It works as a standalone platform or can integrate seamlessly with your existing Field Service Management (FSM) solution.

Vision™ empowers your technicians to get the right information when they need it, to build trust and transparency with your customers, and ultimately increase your bottom line.

How Do We Do It?

At XOi Technologies, we leverage machine learning such as natural language processing (NLP) and optical character recognition (OCR). We also automate the identification of content along with the sharing of that content. Essentially streamlining how information comes in and goes out. Let’s get into what we mean by OCR and NLP.

Optical Character Recognition

Vision™ uses optical character recognition (OCR) to capture data plates so your team can access manufacturer, model and serial information from one picture. That information can also be used to surface diagnostic resources including manuals, wiring diagrams and video training content.

Need real life examples of how you’re already using OCR and NLP in everyday life? Click here.

Natural Language Processing

Vision™ leverages natural language processing (NLP) to tag all videos created by your techs, saving them to be used by the rest of your team. Vision™ will listen, identify and tag industry specific words that allow your techs to search for useful resources from the field. And if they get stuck, techs can use live video support to call anyone in the field using phone or smart glasses. This saves our customers thousands of dollars every month by solving problems remotely before they have to roll another truck.

Trust & Transparency

When a recommended repair arises, your techs can create videos that scope the work while showing the logistics, access and site conditions so your sales team can accurately and efficiently quote. Technicians can also make videos for customers, transforming the deliverables and providing a level of trust and transparency that customers expect.

All of these features give your field service technician the ability to share the knowledge in your company, making every tech your best tech.

Schedule a live demo to see how your company can start increasing field service revenue. Let’s talk!


 

Schedule your live demo to see how your company can start increasing field service revenue. Let's talk!