“While there are incredible operational efficiencies that enable mobility and collaboration for MacDonald-Miller’s staff through telepresence and increased accountability, the real benefit of this technology is that our customers can now witness firsthand the current state of their building through a multi-media experience,” said Bradd Busick, MacDonald-Miller’s CIO. “The old adage, ‘a picture is worth 1000 words’ rings true as MacLens is a cutting edge technology that embeds audio and video into each and every call summary report. This provides our customers with the peace of mind that comes with unbridled transparency.”
The smart glasses have a range of cutting-edge applications developed by XOEye specifically for field service technicians. These include taking photos of the worksite when arriving and leaving, coordinating a video conference with more senior technicians when they have a question (“see what I see”), taking training videos from first person point of view, and demonstrating to customers’ problems the technician may be seeing.
“We are pleased to partner with MacDonald-Miller on the deployment of our integrated field service software solution and look forward to helping them achieve quantifiable results as they securely gather visual intelligence that is turned into actionable data,” said Aaron Salow, CEO, XOEye Technologies.
Read the complete Contractor Magazine article here.