Seattle-based MacDonald-Miller Facility Solutions extends contract with field service tech provider
NASHVILLE, Tenn. – April 28, 2020 – XOi
of a cloud-based mobile application that connects field service contractors
with an industry-leading online knowledge base and empowers them to complete
more service requests, announces the continuation of its relationship with MacDonald-Miller
Facility Solutions, a
full-service, design-build mechanical contractor specializing in HVAC design
for sheet metal, plumbing and piping systems for commercial buildings
throughout the Pacific Northwest.
AI-powered technology, MacDonald-Miller’s service technicians can deliver
top-rated customer experience and actionable data to property managers and
building engineers throughout its Pacific Northwest service area.
“XOi gives our
team the tools to be true partners with our customers,” said Rory Olson,
Service Operation Manager of MacDonald-Miller. “Their technology has
significantly streamlined our operations, which is essential to continuing
success in our industry. On a more important level, the transparency and
real-time interaction have helped us build trust and lasting relationships with
easy-to-use and accessible platform empowers MacDonald-Miller technicians to
quickly deliver video and photo assets to customers, enhancing the company’s
commitment to lean manufacturing, high-level quality control and on-time
delivery by providing property managers and building engineers immediate
insight on their building’s equipment health.
“With the ongoing
shortage of skilled labor in the United States, increased efficiency is a major
issue across industries,” said XOI Technologies founder and CEO Aaron Salow. “Given the current climate, it’s imperative that
contractors readily look for new and innovative ways to adapt their businesses
to evolving market demands. MacDonald-Miller recognizes that investing in the
right technology that can be seamlessly integrated into existing workflows is a
key differentiator for staying ahead of the competition now and into the
For more information, visit www.xoi.io.
As the Pacific Northwest’s top choice, design-build mechanical contractor, MacDonald-Miller takes pride in providing a safe and healthy environment for building occupants, as well as overall sustainability, excellent indoor air quality and improved operations of existing and new facilities.
If you would like to learn more about how MacDonald-Miller gained a competitive edge with the use of XOi, get in touch using the contact form below: